LUXURY AND HOSPITALITY ADVISORY
We bring the client into the room.
We read a brand as its clients do. From there, we design desirability.
Luxury shapes culture and is shaped by it, through the people who live a brand and the clients who choose it. Meaning and discernment decide which brands are chosen. We diagnose the experience, direct the strategy, lead the change.
Retail and hospitality experience.
WHAT WE DO
DESIGN · STRATEGY · EXECUTION
Client experiences aligned with brand purpose and vision, built on intimacy, quality and moments worth remembering.
SELECTED WORK
Where client experience becomes performance.
SAINT LAURENT
Defining the Saint Laurent Experience
A house built on love, and a global client experience designed to match it.
Read the case study →
MALO
Charting the Course for Malo’s Comeback
Newly acquired by an investment fund, a heritage house gets a clear view of itself and a roadmap for its relaunch.
Read the case study →
BURBERRY
Customer One to One
A clienteling platform that put the client relationship in every associate’s hands.
Read the case study →
TORY BURCH
Laying the Ground for Digital Transformation
A baseline of the experience across every channel, and the start of a global customer strategy.
Read the case study →
CURRENTLY
Building the Rhodium Academy.
A learning pathway which shapes the finest talent in residential hospitality.
VOICES
What clients say.
Francesca looks at digital transformation through the customer lens. She became my “partner in crime” for over three years, successfully driving implementation and adoption of key technology solutions for omnichannel retail and customer experience.
JOHN DOUGLAS, CHIEF TECHNOLOGY OFFICER, GYMSHARK
The insights provided by the customer experience assessment framework Danzi Consulting created and executed for rag&bone when I was CMO there were exactly what we needed to start the omni-channel transformation of the business.
JOHANNA MURPHY, FORMER CMO RAG & BONE
Francesca truly understands the power of unifying data, relationships and commerce. The Customer One to One platform which we built in-house at Burberry was a game changing app for retail stores and associates.
CATHY MCCABE, CEO PROXIMITY INSIGHT
Start with a conversation.
A first conversation to explore your ambitions and how we can work together.